pkpk Privacy Policy — Your Data, Protected

01 Who We Are

pkpk is an online gaming platform operating at pkpk.today, providing real-money gaming services to eligible players in Bangladesh. pkpk is the data controller responsible for the personal data collected through the platform.

If you have any questions about how pkpk handles your personal data, or if you want to exercise any of your data rights, you can contact us at any time at [email protected]. We aim to respond to all privacy-related enquiries within 24 hours.

pkpk is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Privacy Policy reflects that commitment and explains in plain language exactly what we do with your information.

02 Data We Collect

pkpk collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the platform, and from third-party services used to operate the platform. Here is a breakdown of the data we collect:

Registration Data

When you create a pkpk account, we collect your full name, date of birth, mobile phone number, and any other information you provide during the registration process. This data is required to create and manage your account.

Identity Verification Data

pkpk may request identity verification documents such as a national ID card, passport, or birth certificate. This data is collected to verify your age and identity in accordance with our Terms and Conditions and applicable regulations.

Transaction Data

We collect records of all deposits, withdrawals, and bets placed on your pkpk account. This includes transaction amounts, timestamps, payment method references, and game activity. This data is retained for account management, dispute resolution, and regulatory compliance purposes.

Technical Data

When you use the pkpk platform, we automatically collect certain technical data including your IP address, device type, browser type, operating system, and session data. This data is used to operate the platform, detect fraud, and improve the user experience.

03 How We Use Your Data

pkpk uses your personal data only for the purposes described in this Privacy Policy. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The main ways we use your data are:

• To create and manage your pkpk account and provide you with access to the platform.
• To process deposits and withdrawals through bKash, Nagad, and Rocket.
• To verify your age and identity as required by our Terms and Conditions.
• To detect and prevent fraud, money laundering, and other illegal activity on the platform.
• To provide customer support and respond to your enquiries.
• To send you important account notifications such as deposit confirmations and withdrawal updates.
• To improve the pkpk platform based on how players use it.
• To comply with applicable legal and regulatory obligations.

pkpk does not use your personal data for third-party advertising, profiling for commercial sale, or any purpose beyond what is necessary to operate the platform and serve you as a player.

04 Legal Basis for Processing

pkpk processes your personal data on the following legal bases:

• Contract performance: Processing your registration data, transaction data, and account information is necessary to fulfil the contract between you and pkpk — i.e., to provide you with the gaming services you signed up for.
• Legal obligation: pkpk is required to collect and retain certain data to comply with applicable laws and regulations, including age verification and anti-money laundering requirements.
• Legitimate interests: pkpk processes technical data and fraud detection data on the basis of its legitimate interest in operating a secure and fair platform for all players.
• Consent: Where pkpk relies on your consent to process data — for example, for optional marketing communications — you have the right to withdraw that consent at any time by contacting support.

05 Data Sharing

pkpk does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: Transaction data is shared with bKash, Nagad, and Rocket as necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification services: Where identity verification is required, your verification documents may be shared with a third-party verification provider. This data is used solely for verification purposes.
• Legal and regulatory authorities: pkpk may be required to share data with law enforcement or regulatory authorities in response to a lawful request. We will only do so where legally required.
• Platform service providers: pkpk uses third-party providers for hosting, security, and platform infrastructure. These providers access data only as necessary to provide their services and are bound by confidentiality obligations.

06 Cookies & Tracking

pkpk uses cookies and similar technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit the pkpk platform. Here is how pkpk uses them:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled without affecting platform functionality.
• Performance cookies: Used to understand how players use the platform — for example, which pages are visited most often. This data is aggregated and anonymous and is used to improve the platform.
• Preference cookies: Used to remember your settings and preferences, such as your preferred language or display settings.

pkpk does not use third-party advertising cookies or tracking pixels from ad networks. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use the platform.

07 Data Retention

pkpk retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and regulations. The general retention periods are:

• Account data: Retained for the duration of your account and for up to 5 years after account closure for regulatory compliance purposes.
• Transaction records: Retained for up to 7 years after the transaction date in accordance with financial record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable regulations, typically up to 5 years after account closure.
• Technical and session data: Retained for up to 12 months from collection, after which it is deleted or anonymised.
• Support communications: Retained for up to 3 years from the date of the communication.

When data is no longer required for the purposes for which it was collected and no legal retention obligation applies, pkpk will securely delete or anonymise it.

08 Your Data Rights

As a pkpk player, you have the following rights in relation to your personal data. To exercise any of these rights, contact pkpk support at [email protected]. We will respond within 24 hours.

09 Data Security

pkpk implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the pkpk platform.
• Secure, access-controlled server infrastructure for data storage.
• Regular security assessments and vulnerability testing of the platform.
• Strict internal access controls — only authorised pkpk staff can access personal data, and only where necessary for their role.
• Incident response procedures to detect, report, and address any data security incidents promptly.

While pkpk takes data security seriously and implements robust measures, no online platform can guarantee absolute security. If you believe your pkpk account has been compromised, contact support immediately at [email protected].

10 Children's Privacy

pkpk is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the pkpk platform or provide any personal data to pkpk.

If pkpk becomes aware that personal data has been collected from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on pkpk, please contact us at [email protected] so we can take immediate action.

11 Changes to This Policy

pkpk may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the services we provide. When material changes are made, the updated policy will be published on this page with a revised effective date.

Where changes are significant, pkpk will notify registered players via the contact details on file where reasonably practicable. Your continued use of the pkpk platform after any update constitutes acceptance of the revised Privacy Policy. We recommend checking this page periodically to stay informed.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how pkpk handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related enquiries within 24 hours.